General information

These General Terms and Conditions shall apply to all our business transactions with our customers.

Orders

Regardless of the type of order, the purpose of the order must be absolutely clear. Additional verbal agreements and amendments to orders are subject to our express written consent.

Offers and prices

All offers and prices are subject to change.

Services

We shall perform the services commissioned and accepted by us according to the order and these General Terms and Conditions. We do not owe any services beyond the scope of the order. If an order is cancelled, we are entitled to charge the customer cancellation fees and charges up to one hundred percent of the agreed fee.

Delivery

Delivery dates are quoted with due care and are always to be regarded as probable delivery dates only. They shall not be regarded as a binding commitment. The customer undertakes to accept any partial deliveries under the agreed terms.

Disruptions, force majeure, suspension and restriction of operations

We are not liable for damages caused by disruptions affecting our operations, in particular those caused by force majeure, such as natural disasters, strikes, traffic disruptions, delays due to traffic, network and server errors, connection and transmission errors beyond our control.

Acknowledgement, acceptance

Acknowledgement of the service or delivery, including partial delivery, is a primary obligation of the customer.

Complaints

Complaints in relation to business transactions will be acknowledged only if reported to us in writing, with an exact description of the deficiency, immediately after transfer or service delivery.

Where a complaint has merit and is properly submitted, we are entitled, at our option, to improve the service.

Payment terms

Unless otherwise agreed, we require payment within 30 days from the invoice date.

Confidentiality

As a basic principle, we will not disclose the customer’s confidential information to unauthorised third parties.

In the event of electronic transfer of texts and data between the customer and us, we cannot guarantee absolute protection of confidentiality due to the possibilities of external access.

Data protection

The customer hereby agrees to their data being stored in accordance with the applicable provisions of data protection law.

Applicable law

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

Legal jurisdiction and dispute resolution

The law of England and Wales shall apply to these Terms, notwithstanding the jurisdiction where you are based. You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with the Terms and for those purposes irrevocably submit all disputes to the jurisdiction of the English courts. The place of performance shall be England.

We make no warranty or guarantee that the Sites or information available over it complies with laws other than those of England and Wales.

Amendments to the General Terms and Conditions

The General Terms and Conditions may be subject to change without notice. Please contact us if you wish to receive an updated version of these General Terms and Conditions.

Last updated: 09.02.2024